Terms and Conditions

Last updated: 2026-06-07

1. Introduction

Welcome to CinemaGo ("Company", "CinemaGo", "we", "our", "us")!

Service is operated by CinemaGo OÜ, a private limited company registered in Estonia under registry code 17083266, with its registered office at Sakala tn 16a-14, 10141 Tallinn, Estonia. You can contact us at any time by email at [email protected].

These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at cinemago.eu and the services we provide through it (together, "Service").

Our Privacy Policy also governs your use of Service and explains how we collect, safeguard and disclose information that results from your use of Service.

Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use Service, but please let us know by emailing [email protected] so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use CinemaGo.

2. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

3. Content

3.1. CinemaGo provides you with information on cinema showtimes, including but not limited to trailers, images, ratings, genre details, etc. Some information may be incomplete or provided by third-party sources. We are not responsible for the misuse of our data or for any inaccuracies in the data provided by third-party providers. All information is provided on an 'AS IS' basis without any warranties.

3.2. Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.

By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.

CinemaGo OÜ has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of CinemaGo OÜ or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

4. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

4.1. In any way that violates any applicable national or international law or regulation.

4.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

4.3. To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation.

4.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

4.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

4.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

4.7. Additionally, you agree not to:

4.7.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

4.7.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

4.7.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

4.7.4. Use any device, software, or routine that interferes with the proper working of Service.

4.7.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

4.7.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

4.7.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

4.7.8. Take any action that may damage or falsify Company rating.

4.7.9. Otherwise attempt to interfere with the proper working of Service.

5. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service. How we do this, and the legal basis for it, is described in our Privacy Policy.

6. No Use By Minors

Service is intended only for access and use by individuals at least sixteen (16) years old. By accessing or using Service, you warrant and represent that you are at least sixteen (16) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least sixteen (16) years old, you are prohibited from both the access and usage of Service.

7. Accounts

When you create an account with us, you guarantee that you are above the age of 16, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

Although Service is available to users aged 16 and over, if you are under 18 or otherwise have limited legal capacity to enter into binding contracts under the law applicable to you, you may make purchases (including Vouchers) only with the involvement and consent of your parent or legal guardian, who accepts these Terms on your behalf.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We may refuse service, suspend or terminate accounts, or remove or edit content where you have breached these Terms, where we are required to do so by law, or where it is reasonably necessary to protect Service, other users or third parties. Where we terminate or suspend your account, this does not affect any Voucher balance you have already paid for, which remains subject to Section 19.

8. Intellectual Property

Service and its original content (excluding Content provided by users and data providers), features and functionality are and will remain the exclusive property of CinemaGo OÜ and its licensors. Service is protected by copyright, trademark and other laws of Estonia and other countries. Our trademarks may not be used in connection with any product or service without the prior written consent of CinemaGo OÜ.

9. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected], with the subject line: "Copyright Infringement" and include in your claim a detailed description of the alleged Infringement as detailed below, under "Notice and Procedure for Copyright Infringement Claims"

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

10. Notice and Procedure for Copyright Infringement Claims

If you believe that material available on our Service infringes your copyright, you may notify us in accordance with Estonian copyright law and other applicable European Union law. Please provide our designated contact with the following information in writing:

10.1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright;

10.2. A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) where the copyrighted work is located, or a copy of the copyrighted work;

10.3. Identification of the URL or other specific location on our Service where the material you claim is infringing is located;

10.4. Your address, telephone number, and email address;

10.5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

10.6. A statement by you that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. You acknowledge that submitting a knowingly false or bad-faith notice may make you liable for damages under Section 9 and applicable law.

You can contact our designated copyright contact via email at [email protected].

11. Error Reporting and Feedback

You may provide us either directly at [email protected] or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service ("Feedback"). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

12. Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by CinemaGo OÜ.

CinemaGo OÜ has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that, to the extent permitted by law, Company is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any such third party web sites or services. We strongly advise you to read the terms of service and privacy policies of any third party web sites or services that you visit.

13. Disclaimer of Warranty

13.1. The cinema showtimes, trailers, images, ratings and other information made available through Service are provided for general information only and on an "as is" and "as available" basis. Much of this information is obtained from cinemas and other third-party sources, and we do not warrant that it is accurate, complete, current or uninterrupted. You should confirm showtimes, prices and availability with the relevant cinema before relying on them.

13.2. We will provide Service to you with reasonable care and skill. To the fullest extent permitted by applicable law, and except as expressly set out in these Terms, we make no other warranties, conditions or representations, whether express or implied, in relation to Service.

13.3. Nothing in these Terms excludes or limits any rights you have as a consumer that cannot be excluded or limited under mandatory law. In particular, where you purchase a Voucher (Section 19), you have statutory rights regarding the conformity of goods, services and digital content under European Union and Estonian consumer law, and this Section 13 does not affect those rights.

14. Limitation of Liability

14.1. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, and for any other liability that cannot be excluded or limited under mandatory applicable law, including under Estonian consumer-protection law.

14.2. Subject to Section 14.1, we are liable for losses you suffer that are a foreseeable result of our breach of these Terms or of our failure to use reasonable care and skill. We are not liable for losses that are not foreseeable. A loss is foreseeable if it was an obvious consequence of our breach, or was contemplated by you and us at the time you accepted these Terms.

14.3. Subject to Section 14.1, we are not liable for: (i) loss arising from the unavailability, interruption or modification of Service; (ii) the content, accuracy or practices of third-party web sites, cinemas or other third parties; or (iii) loss caused by your failure to keep your account credentials or Voucher codes secure (see Sections 7 and 19.6).

14.4. Subject to Section 14.1, and except for our obligation to refund amounts properly due to you under these Terms or under mandatory law, our total liability to you in connection with Service and any Voucher is limited to the amount you paid to us for the Voucher or transaction giving rise to the claim.

14.5. We supply Service for domestic and private use. If you use Service for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

15. Governing Law and Disputes

15.1. These Terms, and any dispute arising out of or in connection with them or with Service, are governed by the laws of Estonia, without regard to its conflict-of-law rules.

15.2. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country in which you have your habitual residence.

15.3. If you are a consumer and we are unable to resolve a complaint between us, you may refer the dispute to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijavaidluste komisjon; tarbijakaitse.ee). You always retain the right to bring a dispute before the competent courts.

15.4. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms, together with the Privacy Policy, constitute the entire agreement between us regarding Service and supersede and replace any prior agreements we might have had between us regarding Service.

16. Changes to Service

16.1. We may update, change or withdraw all or part of Service, and any feature or material we provide through it — for example to reflect changes in the cinemas and content we cover, to improve Service, or for legal or security reasons.

16.2. We try to keep Service available, but we do not guarantee that it or any part of it will always be available or uninterrupted, and we may suspend or restrict access for business or operational reasons. Where reasonably practicable, we will give notice of any planned suspension or withdrawal.

16.3. Changes to Service do not affect Vouchers that have already been issued: a Voucher remains valid and redeemable in accordance with Section 19 and the Terms that applied when it was issued. If we permanently stop supporting a cinema or feature in a way that prevents you from using a Voucher balance you have already paid for, we will offer you a refund of the affected unused balance or a reasonable alternative.

17. Amendments to Terms

17.1. We may amend these Terms from time to time — for example to reflect changes in our services or Vouchers, or for legal, regulatory or security reasons. The "Last updated" date at the top of these Terms shows when they were last changed.

17.2. If we make a material change to these Terms, we will give you reasonable advance notice before it takes effect — for example by email (if you have an account or have purchased a Voucher) or by a prominent notice on Service. Minor changes, and changes required to comply with law, may take effect immediately.

17.3. Changes to these Terms are not retroactive and do not apply to Vouchers already purchased, which continue to be governed by the Terms in force when they were issued. If a material change would disadvantage you in respect of a Voucher you have bought but not yet activated, you may, within 30 days of the change taking effect, request a refund of that unactivated Voucher under Section 19.10.

17.4. If you do not agree to a change, you should stop using Service and may close your account. To the extent permitted by applicable law, your continued use of Service after a change takes effect means that you accept the updated Terms.

18. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

19. Vouchers and Gift Cards

19.1. CinemaGo offers digital vouchers ("Vouchers", "Gift Cards") that may be purchased through Service. A Voucher is not itself used at a cinema; instead it is activated on Service by exchanging its balance for a cinema voucher issued by the cinema you choose, and that cinema voucher is then redeemed at the relevant cinema. This Section 19 applies in addition to the rest of these Terms; where it conflicts with another Section, this Section 19 prevails for matters relating to Vouchers.

A Voucher is a restricted-use voucher. It can be used only through Service, only with supported cinemas or cinema chains, and only to obtain cinema admission vouchers and, where expressly offered in the activation flow, narrowly related cinema products or services that are ancillary to a cinema visit. A Voucher cannot be redeemed for cash, withdrawn to a bank account, transferred to another payment account, used as a general payment method, or used to buy unrelated goods or services.

19.2. Purchase and payment. Vouchers may be purchased for any amount between €10 and €150. Prices are stated and charged in euro (EUR) unless another currency is expressly offered at checkout. Payment is processed by our third-party payment provider (Stripe) via a secure hosted checkout page; we do not store your full card details. A Voucher is issued only after the payment has been successfully completed and confirmed. We do not add purchase fees, service charges or inactivity fees to the Voucher amount.

19.3. Delivery. Vouchers are delivered electronically by email, normally within a few minutes of payment being confirmed. You are responsible for providing an accurate recipient email address. If you sent a Voucher to the wrong address, contact us at [email protected] with your order details and we will re-issue it to the correct address at no charge. Scheduled delivery and printable (PDF) Vouchers may be offered in the future and, where available, will be subject to these Terms.

19.4. Validity and expiry. Each Voucher is valid for twelve (12) months from the date it is issued. The expiry date is shown to the purchaser at the time of purchase and on the activation screen. We will not shorten a Voucher's stated validity period without notice and we do not charge inactivity or dormancy fees. A Voucher that has not been activated before its expiry date can no longer be activated and any unused value is forfeited, except where mandatory law provides otherwise.

19.5. Activation and redemption. Each Voucher carries a monetary balance equal to the amount paid for it, less any amount already used. You activate a Voucher by entering its unique code on Service and selecting a supported cinema or cinema chain. Each activation exchanges that cinema's voucher price from your balance for a single-use cinema voucher, which is redeemed according to the relevant cinema's own rules — for example at the box office or, where supported, through that cinema's online ticketing. Each exchanged voucher is single-use, and whether it can be passed on to someone else is determined by the relevant cinema's own redemption rules; your choice of cinema for that voucher is final and cannot be changed once the voucher has been issued. Your remaining balance, if any, is shown to you after each activation.

19.6. Sharing and gifting the code. A Voucher code can be used by any person who holds it for as long as it still carries a balance, so it may be given as a gift. Treat a Voucher code like cash: we are not able to replace or refund any balance on Vouchers whose codes are lost, stolen, deleted or shared with, or used by, an unauthorised person.

19.7. Using your balance; top-ups. A Voucher's balance may be activated more than once, against the same or different cinemas listed on Service, until the balance is used up. The unused portion of your balance carries over to your next activation. If your remaining balance does not fully cover the voucher price at the cinema you choose, you may pay the difference (a "top-up") at the time of activation. Top-ups are processed by our payment provider (Stripe) in the same way as a purchase under Section 19.2; the voucher is exchanged only after the top-up payment has been successfully completed and confirmed, and if the payment fails or is not completed no voucher is issued and your balance is left unchanged. A top-up applies only to the single activation for which it is paid and, like the original purchase amount, cannot be refunded once the corresponding voucher has been exchanged.

19.8. Supported cinemas. The cinemas and cinema chains for which a cinema voucher can currently be obtained through Service are listed on Service at the time of activation. At the time these Terms were last updated, the supported cinemas and cinema chains are Apollo Kino, CINAMON, Kino Artis, Kino Sõprus, Viimsi Kino, Rakvere Kino, Elektriteater and Thule Kino. This list is provided for information only and may change at any time, but Vouchers remain subject to the restricted-use rules in Section 19.1. On activation you receive the chosen cinema's own voucher. How that cinema voucher is redeemed — for example the films, sessions, seats or services it can be used for, the cinema's opening hours, and the cinema's own validity and redemption rules — is determined by the relevant cinema under its own gift-card terms and is outside our control. This does not affect our own responsibilities to you under Section 19.9 or your statutory rights as a consumer. The cinema names and trademarks shown are the property of their respective owners, and their listing on Service does not imply any partnership, affiliation, sponsorship or endorsement between the cinema and CinemaGo.

19.9. Our responsibility for Vouchers. Your contract for the purchase of a Voucher is with CinemaGo OÜ, and you pay us; acting as an intermediary does not remove our responsibility to you. We are responsible for: (a) delivering the Voucher, and the cinema voucher you obtain on activation, that you have paid for; (b) giving you clear and accurate information before you buy — including the price, the €10–€150 range, the 12-month validity, the cinemas currently supported, and how activation and redemption work; (c) handling refunds in accordance with Section 19.10 and your statutory rights; and (d) the Voucher and any cinema voucher you obtain through Service working as described — if a code we issue does not work, or a cinema voucher you obtained through us is invalid or unusable because of an error on our side or on the side of our supplier (rather than because of how you used it), contact us at [email protected] and we will repair it, re-issue a working voucher, or refund the affected amount.

The relevant cinema is responsible for honouring its own voucher at the point of redemption, and for its own redemption rules, validity conditions, opening hours, availability and service, as described in Section 19.8. If a cinema refuses to honour a valid cinema voucher you obtained through us, please tell us and we will help you resolve the matter; where the fault lies with us or with our supply of the voucher, we will provide a remedy under paragraph (d) above. Nothing in this Section 19 limits any rights you have as a consumer that cannot be excluded under applicable mandatory law.

19.10. Refunds. You may request a full refund of the purchase price within fourteen (14) days of purchase, provided the Voucher has not yet been activated — that is, no voucher has been exchanged against its balance. To request a refund, email [email protected] with your order details and we will process it back to the original payment method. Once a Voucher has been activated, in whole or in part, the remaining balance and any top-ups can no longer be refunded by us, and any rights in respect of a voucher already exchanged are then governed by the relevant cinema's own gift-card terms. This Section 19.10 does not affect any statutory rights you may have as a consumer under applicable mandatory law.

19.11. Corporate and bulk orders. Vouchers may be made available for corporate, bulk or promotional orders on separate terms. If you are interested, contact us at [email protected] and we will provide a quote and any additional terms that apply to such orders.

19.12. Fraud and misuse. We may decline to issue, activate or honour a Voucher, and may void or cancel a Voucher or its associated voucher, where we reasonably suspect fraud, abuse, a breach of these Terms, or that the Voucher was obtained or used unlawfully. We may limit the number of activation attempts and log activation and redemption activity for security and fraud-prevention purposes, as further described in our Privacy Policy.

20. Payments and Card Transactions

20.1. Payments and top-ups on Service are processed by our payment provider, Stripe (Stripe Payments Europe, Ltd.), through a secure, hosted checkout page. We accept Visa and Mastercard, including through Apple Pay and Google Pay where these are offered to you at checkout.

20.2. All payments are charged in euro (EUR). The total price payable, including the amount of any top-up, is shown to you before you confirm the payment, and we do not add any purchase, service or handling fees (see Section 19.2).

20.3. Card details are entered on Stripe's PCI-DSS-compliant checkout. We do not receive or store your full card number, expiry date or security code. Payments may be subject to strong customer authentication (3-D Secure) by your bank.

20.4. You are charged when your purchase or top-up is confirmed, and the Voucher or cinema voucher is issued only after the payment has been successfully completed and confirmed (see Sections 19.2 and 19.7). If a payment is declined or not completed, no Voucher or cinema voucher is issued.

20.5. CinemaGo OÜ is the merchant of record for these transactions; our company and contact details are set out in Section 1. The charge will normally appear on your card or account statement as CINEMAGO (or a similar identifier shown to you at checkout).

21. Right of Withdrawal (Consumers)

21.1. If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and the Estonian Law of Obligations Act. The 14-day period runs from the day on which the contract is concluded (the day of purchase).

21.2. To exercise the right of withdrawal, you must inform us of your decision by a clear statement before the period expires — for example by email to [email protected] with your order details, or by using the model withdrawal form in Section 21.5. To meet the deadline, it is enough that you send your communication before the 14-day period has expired.

21.3. If you withdraw, we will reimburse all payments we received from you without undue delay and no later than 14 days from the day on which we are informed of your decision, using the same means of payment you used for the purchase unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement. In practice, refunds are handled as described in Section 19.10.

21.4. Loss of the right of withdrawal on activation. A Voucher supplies digital content and is performed by us when it is activated. When you activate a Voucher (exchange any part of its balance for a cinema voucher), you expressly request that we begin performance during the withdrawal period and acknowledge that you thereby lose your right of withdrawal in respect of the value activated. A Voucher, or balance, that has not been activated can still be withdrawn within the 14 days under Sections 21.1 to 21.3 and Section 19.10.

21.5. Model withdrawal form. Complete and return this form only if you wish to withdraw from the contract:
— To CinemaGo OÜ, Sakala tn 16a-14, 10141 Tallinn, Estonia; email [email protected]:
— I/We hereby give notice that I/We withdraw from my/our contract for the following Voucher / order: __________
— Ordered on / received on: __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Signature of consumer(s) (only if this form is notified on paper): __________
— Date: __________

22. Card Disputes (Chargebacks)

22.1. If something is wrong with a payment or a Voucher, please contact us first at [email protected]. This is usually the fastest way to resolve a problem, and we will put it right, including a refund where one is due under Section 19.10, Section 21 or your statutory rights.

22.2. Separately, as a cardholder you also have the right to dispute a card transaction with the bank that issued your card (a "chargeback") under the applicable card scheme rules (for example Visa or Mastercard) and your cardholder agreement — for example where a transaction was unauthorised or a service was not provided as described. Contacting us first does not remove or limit your right to raise a dispute with your card issuer.

23. Acknowledgement

By using Service or other services provided by us, you acknowledge that you have read these Terms of Service and agree to be bound by them.

24. Contact Us

Please send your feedback, comments, and requests for technical support by email: [email protected].